Warranty

Carefully follow the test procedures below to confirm the brewer is not working. If it fails and is still within one year of purchase, it is covered under warranty.

Test Procedures

Please carefully read the test procedures below to indicate a non-working brewer. If you have determined your brewer is not working and it is within a year of the purchase date (check for your purchase date), your brewer is covered under warranty otherwise you can choose to send it in for repair.

If it doesn’t seem to brew at all:

Replace the fuse (extras were included). Use only a 500 mA (½ amp), 250 V, 5×20 mm fuse. The small black end-cap unscrews to access it.

If the light stays off:

The unit may still work (the light can fail independently). Try the spare fuses.
Then brew plain tap water. If the water turns cloudy within 10 minutes, the brewer is fine—discard the cloudy water and continue with CS.
No cloudiness after trying all fuses + water test = non-working unit. It qualifies for free replacement if still under warranty.

If the light is out but it still brews CS:

Mark which switch position is “on” (felt pen or tape). If you want a repair, close this popup and fill out the Warranty Form below.

Warranty Form

BEFORE YOU START WARRANTY FORM:

In order to submit the warranty form, you must obtain your “Order number” from your original purchase of your brewer. If you ordered the brewer from this website, you will be able to obtain this information by clicking the orange “Order Number” button.

Reason for warranty

Not Working: changing fuses and brewing with tap water did not work or fuses keep blowing. The light does not work but I can still brew CS (If the light no longer works but it is still brewing CS (this happens every once in a great while), simply notice which direction the switch is pushed to be on (maybe mark “on” next to that side of the switch with a felt pen or put a piece of tape on that side). Or if you would like to return your brewer for repair, please click the next button. Other

Order Number

Click here to get your order number if you don't have it.

First Name

Last Name

Phone

Phone Type

Shipping Address

Address Line 1

Address Line 2

City

State/Province/Region

Postal Code

Country

Description Of Your Problem

Repair Form & Payment

BEFORE YOU START REPAIR FORM:

If your brewer warranty has expired, you have the option to have your brewer repaired for $100US (click on the “BREWER REPAIR” symbol at the bottom), or you can purchase a new brewer with the following $35 discount coupon just below, just click on the “Copy Coupon Code” or right down “TNHLCoupon”.